The second-hand marketplace Members Voice Anger Regarding Size Updates
Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.
This online marketplace has updated its sizing categories for female and kids' apparel failing to inform every member regarding the update.
Digital Channels Response
Numerous buyers and vendors are posting online stating that platform listings now display an altered size classification compared to what was initially listed because of the remapping.
The platform stated the new system was more in line with similar services.
The platform has recommended to review their products and adjust the sizing manually where appropriate, which has left users frustrated.
Size Classification Updates
Previously, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range for example S/UK 8-10.
For certain items, the measurements have been reclassified - like an L measurement was previously a 12 but now shows as UK 16-18.
User Accounts
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded featuring size 14 markings were appearing on the platform as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Required Changes
Charlotte Lunn, based in Derby, stated she felt frustrated because the modification necessitated personal updates the sizes on "every single listing".
"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she stated.
Service Background
The app has more than 100 million members, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: last year, Vinted reversed a change concerning shipment methods due to shopper criticism.
